Job Title: Guest Service Agent
Job Location: Kuala Lumpur
Job Salary: Will discuss during interview
Education: College
Experience: 1 - 2 Years
Preferred Age: 20 - 30 Years
Job Description:
KEY TASKS:
- Responsible in looking after the guests during their whole stay, handling guest requests, performing check-in and check-out procedure
- Understand guest' needs and preferences and provide the necessary assistance to ensure the highest level of guest satisfaction
- Any other duties and responsibilities as and when directed by the management as deemed necessary, relevant and related in the course of work
- To make and confirm reservations
- Work closely with Housekeeping and Maintenance Department to ensure that the rooms' statuses are updated and ready for sales
- Answer enquiries pertaining hotel services, registration of guests and shopping, dining entertainment and travel directions
- Arrange tours, taxis or restaurant reservation for guest
- Record guest comments or complaints, referring guests to Duty Managers when necessary
ESSENTIAL & OPTIONAL REQUIREMENTS:
- Malaysian citizen
- Preferably with 2 years working experience in a similar position in the hotel industry
- Fluent in both oral and written English and Bahasa Melayu
- Knowledge of OPERA would be an added advantage
- Service-minded and guest-oriented
- Confident, mature, courteous, well-groomed, approachable, attentice and proactive
- Able to perform shift duties
Salary (MYR): Will discuss during interview
Last Date: 2016-06-21
Job Location: Kuala Lumpur
Job Salary: Will discuss during interview
Education: College
Experience: 1 - 2 Years
Preferred Age: 20 - 30 Years
Job Description:
KEY TASKS:
- Responsible in looking after the guests during their whole stay, handling guest requests, performing check-in and check-out procedure
- Understand guest' needs and preferences and provide the necessary assistance to ensure the highest level of guest satisfaction
- Any other duties and responsibilities as and when directed by the management as deemed necessary, relevant and related in the course of work
- To make and confirm reservations
- Work closely with Housekeeping and Maintenance Department to ensure that the rooms' statuses are updated and ready for sales
- Answer enquiries pertaining hotel services, registration of guests and shopping, dining entertainment and travel directions
- Arrange tours, taxis or restaurant reservation for guest
- Record guest comments or complaints, referring guests to Duty Managers when necessary
ESSENTIAL & OPTIONAL REQUIREMENTS:
- Malaysian citizen
- Preferably with 2 years working experience in a similar position in the hotel industry
- Fluent in both oral and written English and Bahasa Melayu
- Knowledge of OPERA would be an added advantage
- Service-minded and guest-oriented
- Confident, mature, courteous, well-groomed, approachable, attentice and proactive
- Able to perform shift duties
Salary (MYR): Will discuss during interview
Last Date: 2016-06-21
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